Frequently Asked Questions (FAQ)

🐾 Where are your products shipped from?

We work with a variety of trusted suppliers around the world to bring you unique and affordable pet products. This allows us to offer a wide range of items that may be shipped from different global locations, depending on the product.

🐾 How long does shipping take?

Shipping times vary depending on your location and the item ordered. Most orders are delivered within 7–21 business days. You’ll receive a tracking number as soon as your item is on its way.

🐾 Why did my order arrive in separate packages?

To get your items to you as quickly as possible, we may ship products individually from different suppliers. This means you might receive parts of your order on different days.

🐾 Can I return an item if I change my mind?

Yes! We accept returns for change of mind within 30 days of delivery. A 5% restocking fee applies, and shipping is non-refundable. Items must be returned in their original condition.

🐾 What if my item is damaged or defective?

If your item arrives faulty or damaged, contact us within 7 days of receiving your order. We'll organise a replacement or full refund, including shipping, once the issue is confirmed.

🐾 How do I contact customer support?

You can reach out to us anytime via our Contact Us page. We aim to respond to all inquiries within 1 business day.

🐾 Do you offer tracking for orders?

Yes! Once your order is processed, you'll receive a tracking number via email. You can use this to monitor your delivery status online.

Would you like this formatted for Shopify or added directly to a help centre page? I can also write it in a more casual tone if you'd prefer!

You're welcome! Below is a professional and easy-to-understand Terms of Service for Boku's Pet Shop, tailored to your global supplier model and e-commerce setup. You can use this on your website's legal or footer section.

Terms of Service

Overview

Welcome to Boku’s Pet Shop! By accessing or purchasing from our website (https://bokuspetshop.store), you agree to comply with and be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before using our site. If you do not agree, you may not access the website or use any of our services.

1. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your region, or that you have given us permission to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, and you must not violate any laws in your jurisdiction when using our service.

2. Product Sourcing & Delivery

We partner with a range of trusted global suppliers to offer a diverse and affordable selection of pet products. As such:

• Items may ship from different countries depending on the supplier.

• Orders may arrive in separate packages at different times.

• Estimated delivery time is typically 7–21 business days, though delays can occur due to customs, local courier services, or unforeseen issues.

3. Accuracy of Information

We make every effort to display accurate product descriptions, prices, and availability. However, we do not warrant that all content on the site is error-free, complete, or current. We reserve the right to correct errors or update information at any time without prior notice.

4. Prices and Payment

All prices are listed in AUD unless otherwise stated. Prices are subject to change without notice. We reserve the right to modify or discontinue products without notice at any time.

You agree to provide accurate, current, and complete payment and shipping information for all purchases made at our store.

5. Returns and Refunds

Please review our Returns Policy for full details. In summary:

• We accept change-of-mind returns within 30 days (5% restocking fee applies; shipping is non-refundable).

• Faulty or damaged items will be replaced or refunded upon return confirmation.

6. Prohibited Uses

You are prohibited from using the site or its content for:

• Any unlawful purpose;

• Soliciting others to perform or participate in unlawful acts;

• Violating any international, federal, state or local laws;

• Infringing on our intellectual property or that of others;

• Uploading malicious code or engaging in spam, phishing, or any harmful activity.

7. Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, or error-free. All products and services are provided “as is” and “as available” without any warranty or condition, either express or implied.

Boku’s Pet Shop, its owners, and affiliates will not be liable for any injury, loss, claim, or any direct or indirect damages arising from the use of our service or any products purchased from us.

8. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Continued use of the site following changes constitutes acceptance of those changes.

9. Contact Information

For questions about these Terms of Service, please contact us at:
📧 via our Contact Page